IBM Safer Payments Hands-On Case Management Training (V6.5)

course

Information

Overview

IBM Safer Payments is an innovative real-time payment fraud prevention and detection solution for all cashless payment types. IBM Safer Payments provides not only model capabilities based on inbuilt tools, but also the option to import externally built fraud models for real-time decision making.

In this course, IBM Safer Payments' case management capabilities are presented in details. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.

Audience

IBM Safer Payments users (Fraud Investigators and optional: System Administrators), IBM Lab experts, and IBM Business Partners

Prerequisites

Business Knowledge
Understanding Safer Payments Data Inputs concepts

Objective

Refer to course overview.

Course Outline

Mandator Structure and its elements
Querying data in Safer Payments
Case Management concept
Workflows
User types and groups
Case classes
Layout of a case
Working queues
Creating cases
Case investigation
Investigate a case
Fraud marking
Risk list
Executing case actions
External queries
Reporting