Description
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certification holders who want to quickly update their knowledge to the new ITIL 5 version from 2026. It focuses on the main changes in the management of digital services, products, value streams and the use of AI in modern IT Service Management.
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL® 4 Foundation certification holders who want to quickly and effectively update their knowledge to the new version of ITIL® 5. It focuses on key changes in the management of IT services, digital products and value streams, including topics such as automation, data and the use of AI in modern ITSM.
During the course, you will clarify the differences between ITIL 4 and ITIL 5, understand the new principles and prepare for the ITIL® Foundation Bridge (Version 5) certification exam. The course goes straight to the point — without repeating the basics you already know from ITIL 4.
- A shorter path for those who already know ITIL 4.
- Focusing only on the differences, innovations and practical impacts of ITIL 5.
- Connecting ITSM, digital products, automation and AI.
- Bridge exam preparation without unnecessary theory.
- A lecturer from practice who will explain what the changes mean for real IT teams.
Goals
- You will understand the main differences between ITIL 4 and ITIL 5.
- You will discover how ITIL 5 works with digital services and products.
- You will learn to better manage value streams, customer value and service improvement.
- You will understand the role of AI, automation and data in modern ITSM.
- You will prepare for the ITIL® Foundation Bridge Version 5 certification exam.
ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.
Target
- IT professionals holding ITIL 4 Foundation who want to transition to ITIL Version 5
- Service managers, product owners, digital delivery leaders
- Individuals aiming to progress to further ITIL Version 5 certifications
- Professionals seeking an update rather than a full retraining.
Contents
- Evolution from ITIL 4 to ITIL 5 – what’s new and why it matters
- Updated value system and digital product/service lifecycle
- ITIL-specific practices, principles and governance updates
- Value streams, operating models and service relationships
- Key digital and AI-related guidance reflected in Version 5
- Terminology changes and modern ITSM approach
Prerequisites
Valid ITIL® 4 Foundation certification (or higher) is required before taking the Bridge training or examination.Study Materials
Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
- Real-world examples to connect theory with practice
- Scenario-based exercises and practical application of the methodology
- Clear summaries, diagrams, and structures for easier retention
- Official ITIL® manual (core guidance) – available in English
Followups
ITIL® Service (Version 5) + exam, ITIL® Product (Version 5) + exam, ITIL® Experience (Version 5) + exam, ITIL® Strategy (Version) 5 + exam, ITIL® Transformation (Version 5) + exam
