Call Centre Helper

http://www.callcentrehelper.com

British weekly online call centre magazine

Articles from this source (73)

Improving your customer center: Inspiration from the UK branch of Costa Coffee

3.7.2025 

Strategies to reduce the number of callers who hang up in your call center

1.7.2025 

Six typical managerial phrases employees dislike and you should avoid

5.3.2025 

When a client is nervous at a meeting: What should the salesperson do in such a situation?

20.2.2025 

Do you want to boost motivation of call center employees? Here are seven tips

23.2.2023 

Positive talking: Key to successful communication with a client

5.1.2023 

Seven simple tips on how to boost the motivation of your team

12.1.2022 

Six ways to engage and motivate customer service agents more

14.4.2021 

You need selfconfidence for sales more than anything else. Build it

12.1.2021 

12 best practices to increase the level of your client services (4/4)

8.10.2020 

12 best practices to increase the level of your client services (2/4)

1.10.2020 

12 best practices to increase the level of your client services (1/4)

29.9.2020 

5 ideas for a personalized customer experience

7.7.2020 

Four tips on how to relate to clients better

29.10.2019 

10 words that should be included in your CV

25.6.2019 

9 tips for cutting the average duration of one phone call in a contact centre

24.6.2019 

Eight questions for a customer service agent job candidate

4.1.2019 

How to earn a client's trust over the telephone

20.12.2018 

„Mystery shopping“ and other non-traditional ways of improving customer service

30.11.2018 

Eight innovative ideas for improving the performance of call centre agents

26.11.2018 

Seven tips on how to improve listening to clients over the telephone

29.10.2018 

Tips for increasing the productivity of a telephone contact center

26.10.2018 

4 examples of putting empathy and authenticity into your communication with clients

2.10.2018 

7 things that a call centre agent must never say to a client

2.8.2018 

A call centre agent dictionary: 20 positive words and their use in sentences

30.5.2018 

Four non-traditional ways to recover a lost client

3.4.2018 

How to build rapport with a client over the phone

14.2.2018 

Four things you should ask in a survey for call centre customers

18.1.2018 

4 resolutions for call centres for 2018

5.1.2018 

Several strategies to improve your client satisfaction

4.1.2018